Most learners joining the advanced level apprenticeship in customer service have some previous experience (and preferably a qualification) in customer service. Your job will involve planning and decision making and you might be responsible for the supervision of other members of staff.
To undertake an advanced level apprenticeship you must be employed in a customer service job that allows you to plan and make decisions. You need to work a minimum of 30 hours per week. If you already have a job, and your employer agrees, you can join an apprenticeship. If you are seeking employment in customer service you can find your own Employer or apply for a job through the apprenticeship vacancies service. All apprentices need to have contract of employment and earn at least the the national minimum wage for apprentices
There are no mandatory entry requirements for this apprenticeship framework. However, you should have a keen interest in providing excellent customer service and working as part of a team. You might have already completed an intermediate level apprenticeship in customer service or an intermediate level apprenticeship from another area of work, e.g. business administration, hospitality or retail. If you do not have any prior experience in a customer service job role may be better suited to the intermediate level apprenticeship in customer service.
Length of Course/Start Date
The course normally lasts 12 months. You can start the programme at any time of the year.
Contents of the programme
On the advanced level apprenticeship in customer service you will study for the following qualifications:
Other non-certificates components of the programme include:
You will need to attend Badgehurst Training Ltd’s Centre for your induction (introduction) to apprenticeship and for some support sessions, including functional skills. Otherwise you will develop your skills and knowledge through a combination of on-job training in the work place and through independent study. One of our Training Officers will visit you regularly in your work place to provide support, deliver training, set targets and carry out assessment.
We use a range of assessment methods on this programme, including observation of practical performance (in the workplace), questioning, assignments, case studies, witness statements, tasks and tests.
Progression and Employment Opportunities
Once you have completed the advanced level apprenticeship in customer service, with support and opportunities in the workplace, you could be able to to progress onto:
With additional training, advanced apprentices may be able to progress in their careers to roles including senior customer service supervisor, customer service manager, and a range of other senior customer service related roles.